Viewing articles tagged 'whmcs'

 What the client area is

The client area is Lionhost WHMCS: account, services, invoices, domains and tickets. It is not...

 Login and password reset

Use the account email. Client area password is not the cPanel password. Forgot Password sends a...

 Dashboard shortcuts

Home shows services, domains, unpaid invoices and tickets. Unpaid invoices should be cleared...

 Services and login to cPanel / Plesk

Services → the product → Login to cPanel / Plesk / WHM. No button usually means the product has...

 Invoices and payment

Billing → Invoices → Pay Now. Late unpaid invoices can suspend the service. Paying does not...

 Domains in the client area

Domains → My Domains for renewals, nameservers and EPP code. DNS records for the website stay in...

 Open a support ticket

Support → Open Ticket. Pick the right department and related service. For a blocked site include...

 Profile, password and 2FA

Account Details and Security Settings. Enable 2FA. Contacts can receive invoices without full...

 Upgrade and cancellation

Upgrade/Downgrade on the service when available, otherwise a Billing ticket. Cancellation is...

 Knowledgebase and announcements

Support → Knowledgebase for panel guides. Check announcements before assuming an outage. If an...