WHMCS ADDON · CHURN CONTROL · COMING SOON

Cancel Request Manager

Measure, understand and reduce churn — with a cancellation flow that gives every customer a reason to stay.

Notify me at launch → Features
Cancel Request Manager — Every request with MRR, reason and proration estimate
Every request with MRR, reason and proration estimate

Real screens of the software, shown with demo data.

The data behind every cancellation

Every request records the reason, comments, competitor, desired price and missing feature. Reports turn that into saved MRR and lost MRR, cohort analysis and A/B results for each offer — while a weekly Monday digest keeps the team informed.

Offers stack: if the customer declines the discount, a downgrade follows, then a pause. They can target specific products, groups or MRR ranges, with a cooldown between offers.

Frictionless operations

Admin assignment, notes, SLA hours, one-click approve or reject from email, addon and domain warnings, minimum-term contract locks and automatic reactivation after a pause.

FEATURES

Features

💶

Saved vs lost MRR

See the financial impact of retention.

🧪

Offer A/B

Compare which offer keeps more customers.

📧

Win-back emails

Reach out to customers who left.

⏱️

SLA & reminders

No request gets forgotten.

🔗

Approve from email

Secure links for quick decisions.

🛡️

GDPR

JSON export of a request’s data.

Who it is for

FAQ

Frequently asked questions

Does it notify Slack or Discord?

Yes, via webhook.

Does it need cron?

Yes, the WHMCS daily cron handles reminders, discount expiry and pause endings.

Keep me posted about Cancel Request Manager →